{"id":357,"date":"2011-04-18T13:18:39","date_gmt":"2011-04-18T17:18:39","guid":{"rendered":"http:\/\/www.Unlocking.com\/blog\/?p=357"},"modified":"2011-04-18T13:18:39","modified_gmt":"2011-04-18T17:18:39","slug":"new-support-videos","status":"publish","type":"post","link":"https:\/\/www.unlocking.com\/blog\/new-support-videos\/","title":{"rendered":"New Support Videos"},"content":{"rendered":"<p><!-- p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Helvetica} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Helvetica; min-height: 13.0px} -->&nbsp;<\/p>\n<p><a href=\"http:\/\/www.Unlocking.com\/blog\/wp-content\/uploads\/2011\/04\/film2.jpg\"><\/a>Sometimes our customers need a little help. We are always just an email away.. but we decided we could do it better. We decided we would make some video support guides.<\/p>\n<p>We took about 35 cell phones, a lot of lighting and camera equipment and set it up in our offices here in Manhattan. It took up a full conference room, here are a few photos we took during filming.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" class=\"size-full wp-image-359 alignnone\" title=\"film3\" src=\"http:\/\/www.Unlocking.com\/blog\/wp-content\/uploads\/2011\/04\/film3.jpg\" alt=\"\" width=\"320\" height=\"240\" srcset=\"https:\/\/www.unlocking.com\/blog\/wp-content\/uploads\/2011\/04\/film3.jpg 640w, https:\/\/www.unlocking.com\/blog\/wp-content\/uploads\/2011\/04\/film3-300x225.jpg 300w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><img loading=\"lazy\" class=\"size-full wp-image-360 alignnone\" title=\"film2\" src=\"http:\/\/www.Unlocking.com\/blog\/wp-content\/uploads\/2011\/04\/film2.jpg\" alt=\"\" width=\"320\" height=\"240\" srcset=\"https:\/\/www.unlocking.com\/blog\/wp-content\/uploads\/2011\/04\/film2.jpg 640w, https:\/\/www.unlocking.com\/blog\/wp-content\/uploads\/2011\/04\/film2-300x225.jpg 300w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><img loading=\"lazy\" class=\"size-full wp-image-360 aligncenter\" title=\"film2\" src=\"http:\/\/www.Unlocking.com\/blog\/wp-content\/uploads\/2011\/04\/filming1.jpg\" alt=\"\" width=\"320\" height=\"240\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Why did we need so much equipment? Try filming a handset without having any light reflecting off the screen.<\/p>\n<p>&nbsp;<\/p>\n<p>We were able to produce 20 full HD support videos. These range from simple topics like &#8216;How to Find Your IMEI&#8217; or handset specific topics including &#8216;Setting up a Verizon BlackBerry Storm&#8217; or &#8216;How to Tell if Your BlackBerry is Unlocked&#8217;. This is just the start, we will be continuing to film and produce support videos every few weeks.<\/p>\n<p>&nbsp;<\/p>\n<p>These videos will be appearing on our device pages as well as our new support section (more on that later).<\/p>\n<p>&nbsp;<\/p>\n<p>A few screenshots from these videos can be seen below:<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-medium wp-image-361\" title=\"Screen shot 2011-04-18 at 1.14.23 PM\" src=\"http:\/\/www.Unlocking.com\/blog\/wp-content\/uploads\/2011\/04\/Screen-shot-2011-04-18-at-1.14.23-PM-300x168.png\" alt=\"\" width=\"300\" height=\"168\" srcset=\"https:\/\/www.unlocking.com\/blog\/wp-content\/uploads\/2011\/04\/Screen-shot-2011-04-18-at-1.14.23-PM-300x168.png 300w, https:\/\/www.unlocking.com\/blog\/wp-content\/uploads\/2011\/04\/Screen-shot-2011-04-18-at-1.14.23-PM.png 640w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><img loading=\"lazy\" class=\"alignnone size-medium wp-image-363\" title=\"Screen shot 2011-04-18 at 1.13.27 PM\" src=\"http:\/\/www.Unlocking.com\/blog\/wp-content\/uploads\/2011\/04\/Screen-shot-2011-04-18-at-1.13.27-PM-300x168.png\" alt=\"\" width=\"300\" height=\"168\" srcset=\"https:\/\/www.unlocking.com\/blog\/wp-content\/uploads\/2011\/04\/Screen-shot-2011-04-18-at-1.13.27-PM-300x168.png 300w, https:\/\/www.unlocking.com\/blog\/wp-content\/uploads\/2011\/04\/Screen-shot-2011-04-18-at-1.13.27-PM.png 641w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><img loading=\"lazy\" class=\"alignnone size-medium wp-image-362\" title=\"Screen shot 2011-04-18 at 1.13.52 PM\" src=\"http:\/\/www.Unlocking.com\/blog\/wp-content\/uploads\/2011\/04\/Screen-shot-2011-04-18-at-1.13.52-PM-300x168.png\" alt=\"\" width=\"300\" height=\"168\" srcset=\"https:\/\/www.unlocking.com\/blog\/wp-content\/uploads\/2011\/04\/Screen-shot-2011-04-18-at-1.13.52-PM-300x168.png 300w, https:\/\/www.unlocking.com\/blog\/wp-content\/uploads\/2011\/04\/Screen-shot-2011-04-18-at-1.13.52-PM.png 643w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><img loading=\"lazy\" class=\"alignnone size-medium wp-image-364\" title=\"Screen shot 2011-04-18 at 1.16.41 PM\" src=\"http:\/\/www.Unlocking.com\/blog\/wp-content\/uploads\/2011\/04\/Screen-shot-2011-04-18-at-1.16.41-PM-300x170.png\" alt=\"\" width=\"300\" height=\"170\" srcset=\"https:\/\/www.unlocking.com\/blog\/wp-content\/uploads\/2011\/04\/Screen-shot-2011-04-18-at-1.16.41-PM-300x170.png 300w, https:\/\/www.unlocking.com\/blog\/wp-content\/uploads\/2011\/04\/Screen-shot-2011-04-18-at-1.16.41-PM.png 641w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>We are always trying to enhance our support tools and help you with any unlocking problem you may have as quickly as possible. If you have any feedback on videos we could add to our library please email help@unlocking.com<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sometimes our customers need a little help. We are always just an email away.. but we decided we could do it better. We decided we would make some video support guides.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.unlocking.com\/blog\/new-support-videos\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Support Videos - Unlocking.com\" \/>\n<meta property=\"og:description\" content=\"Sometimes our customers need a little help. We are always just an email away.. but we decided we could do it better. We decided we would make some video support guides.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.unlocking.com\/blog\/new-support-videos\/\" \/>\n<meta property=\"og:site_name\" content=\"Unlocking.com\" \/>\n<meta property=\"article:published_time\" content=\"2011-04-18T17:18:39+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.Unlocking.com\/blog\/wp-content\/uploads\/2011\/04\/film3.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.unlocking.com\/blog\/#website\",\"url\":\"https:\/\/www.unlocking.com\/blog\/\",\"name\":\"Unlocking.com\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.unlocking.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.unlocking.com\/blog\/new-support-videos\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"http:\/\/www.Unlocking.com\/blog\/wp-content\/uploads\/2011\/04\/film3.jpg\",\"contentUrl\":\"http:\/\/www.Unlocking.com\/blog\/wp-content\/uploads\/2011\/04\/film3.jpg\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.unlocking.com\/blog\/new-support-videos\/#webpage\",\"url\":\"https:\/\/www.unlocking.com\/blog\/new-support-videos\/\",\"name\":\"New Support Videos - Unlocking.com\",\"isPartOf\":{\"@id\":\"https:\/\/www.unlocking.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.unlocking.com\/blog\/new-support-videos\/#primaryimage\"},\"datePublished\":\"2011-04-18T17:18:39+00:00\",\"dateModified\":\"2011-04-18T17:18:39+00:00\",\"author\":{\"@id\":\"https:\/\/www.unlocking.com\/blog\/#\/schema\/person\/3c639b2341787e52cc1a0a4fa338cb73\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.unlocking.com\/blog\/new-support-videos\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.unlocking.com\/blog\/new-support-videos\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.unlocking.com\/blog\/new-support-videos\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.unlocking.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"New Support Videos\"}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.unlocking.com\/blog\/#\/schema\/person\/3c639b2341787e52cc1a0a4fa338cb73\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.unlocking.com\/blog\/#personlogo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/aa64a03a71f3c3e75cf1615b968f14f7?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/aa64a03a71f3c3e75cf1615b968f14f7?s=96&d=mm&r=g\",\"caption\":\"admin\"},\"sameAs\":[\"https:\/\/www.unlocking.com\/\"],\"url\":\"https:\/\/www.unlocking.com\/blog\/author\/John\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.unlocking.com\/blog\/new-support-videos\/","og_locale":"en_US","og_type":"article","og_title":"New Support Videos - Unlocking.com","og_description":"Sometimes our customers need a little help. We are always just an email away.. but we decided we could do it better. We decided we would make some video support guides.","og_url":"https:\/\/www.unlocking.com\/blog\/new-support-videos\/","og_site_name":"Unlocking.com","article_published_time":"2011-04-18T17:18:39+00:00","og_image":[{"url":"http:\/\/www.Unlocking.com\/blog\/wp-content\/uploads\/2011\/04\/film3.jpg"}],"twitter_card":"summary","twitter_misc":{"Written by":"admin","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebSite","@id":"https:\/\/www.unlocking.com\/blog\/#website","url":"https:\/\/www.unlocking.com\/blog\/","name":"Unlocking.com","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.unlocking.com\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"ImageObject","@id":"https:\/\/www.unlocking.com\/blog\/new-support-videos\/#primaryimage","inLanguage":"en-US","url":"http:\/\/www.Unlocking.com\/blog\/wp-content\/uploads\/2011\/04\/film3.jpg","contentUrl":"http:\/\/www.Unlocking.com\/blog\/wp-content\/uploads\/2011\/04\/film3.jpg"},{"@type":"WebPage","@id":"https:\/\/www.unlocking.com\/blog\/new-support-videos\/#webpage","url":"https:\/\/www.unlocking.com\/blog\/new-support-videos\/","name":"New Support Videos - Unlocking.com","isPartOf":{"@id":"https:\/\/www.unlocking.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.unlocking.com\/blog\/new-support-videos\/#primaryimage"},"datePublished":"2011-04-18T17:18:39+00:00","dateModified":"2011-04-18T17:18:39+00:00","author":{"@id":"https:\/\/www.unlocking.com\/blog\/#\/schema\/person\/3c639b2341787e52cc1a0a4fa338cb73"},"breadcrumb":{"@id":"https:\/\/www.unlocking.com\/blog\/new-support-videos\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.unlocking.com\/blog\/new-support-videos\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.unlocking.com\/blog\/new-support-videos\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.unlocking.com\/blog\/"},{"@type":"ListItem","position":2,"name":"New Support Videos"}]},{"@type":"Person","@id":"https:\/\/www.unlocking.com\/blog\/#\/schema\/person\/3c639b2341787e52cc1a0a4fa338cb73","name":"admin","image":{"@type":"ImageObject","@id":"https:\/\/www.unlocking.com\/blog\/#personlogo","inLanguage":"en-US","url":"https:\/\/secure.gravatar.com\/avatar\/aa64a03a71f3c3e75cf1615b968f14f7?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/aa64a03a71f3c3e75cf1615b968f14f7?s=96&d=mm&r=g","caption":"admin"},"sameAs":["https:\/\/www.unlocking.com\/"],"url":"https:\/\/www.unlocking.com\/blog\/author\/John\/"}]}},"_links":{"self":[{"href":"https:\/\/www.unlocking.com\/blog\/wp-json\/wp\/v2\/posts\/357"}],"collection":[{"href":"https:\/\/www.unlocking.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.unlocking.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.unlocking.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.unlocking.com\/blog\/wp-json\/wp\/v2\/comments?post=357"}],"version-history":[{"count":4,"href":"https:\/\/www.unlocking.com\/blog\/wp-json\/wp\/v2\/posts\/357\/revisions"}],"predecessor-version":[{"id":368,"href":"https:\/\/www.unlocking.com\/blog\/wp-json\/wp\/v2\/posts\/357\/revisions\/368"}],"wp:attachment":[{"href":"https:\/\/www.unlocking.com\/blog\/wp-json\/wp\/v2\/media?parent=357"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.unlocking.com\/blog\/wp-json\/wp\/v2\/categories?post=357"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.unlocking.com\/blog\/wp-json\/wp\/v2\/tags?post=357"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}